Refund policy
PARA ESSENCE aims to provide a smooth and transparent return and refund experience to its customers.
We offer a 100-hour return window for eligible unopened products, subject to the terms and conditions set out below.
1. 100-Hour Return Window
Customers may request a standard return within 100 hours from the recorded date and time of delivery.
100 hours = 4 days and 4 hours.
The delivery date and time recorded by the courier or logistics partner will generally be considered for calculating the return period.
Once the 100-hour period has expired, a standard preference-based return request may not be accepted.
2. Eligibility for Standard Return
A product will be eligible for a standard return only if all of the following conditions are satisfied:
The return request is submitted within 100 hours of delivery.
The perfume is completely unopened.
The perfume has not been sprayed or used.
The original seal is intact.
The bottle is in its original condition.
The original box and packaging are available.
The product has not been damaged, altered, or tampered with by the customer.
The product is returned in the same condition in which it was delivered.
3. Opened or Used Perfumes
Due to hygiene, safety, and product-integrity considerations, a standard change-of-mind or preference-based return will not be accepted once a perfume has been opened, sprayed, or used.
This restriction does not affect any statutory rights or remedies available to a customer under applicable law in relation to defective, damaged, incorrect, deficient, spurious, or materially non-conforming products.
4. Wrong Product
If you receive a product that is different from the product you ordered, please contact PARA ESSENCE as soon as reasonably possible.
You may be required to provide:
Order ID
Photographs of the product received
Photographs of the packaging
Shipping-label photographs
Other information reasonably requested by PARA ESSENCE
After verification, PARA ESSENCE may arrange an appropriate replacement, return, refund, or other remedy as applicable.
5. Damaged or Leaking Product
If your product arrives damaged, broken, leaking, or materially defective, please contact us promptly.
Please provide clear photographs and/or video of the product and packaging where reasonably requested.
The matter will be reviewed and resolved in accordance with applicable law and the circumstances of the case.
6. Defective, Deficient, or Non-Conforming Products
Nothing in this Return & Refund Policy limits or excludes any consumer remedy that may be available under applicable law.
Where a product is defective, deficient, spurious, damaged, incorrectly supplied, or materially different from the product advertised or agreed upon, PARA ESSENCE will review the complaint and provide the appropriate remedy in accordance with applicable law.
7. How to Request a Return
To request a return, contact PARA ESSENCE through our official customer-support channel.
Please provide:
Full name
Order ID
Registered mobile number or email address
Reason for return
Photographs or videos, where applicable
Return requests submitted through unauthorised channels may not be processed.
8. Return Verification
Submitting a return request does not automatically guarantee approval.
Returned products may be inspected to verify:
Seal condition
Product condition
Packaging condition
Whether the product has been opened or used
Whether the product matches the original order
If the product does not satisfy the applicable standard-return conditions, the return may be rejected, subject to any rights available to the customer under applicable law.
9. Return Shipping
For a standard customer-initiated return based solely on preference or change of mind, applicable return-shipping conditions or charges may apply.
Where the return is due to a wrong, damaged, defective, or materially non-conforming product attributable to PARA ESSENCE or its fulfilment process, the applicable return, replacement, or refund process will be handled accordingly, subject to verification and applicable law.
10. Refund Processing
Once an eligible returned product has been received and successfully verified, the applicable refund will be initiated.
The time required for the refund to reflect in the customer's bank account or payment instrument may depend on the payment gateway, bank, or financial institution.
PARA ESSENCE shall not be responsible for delays caused solely by the customer's bank, payment provider, or financial institution.
11. Cash on Delivery Refunds
For eligible COD refunds, PARA ESSENCE may request appropriate bank account or other payment details from the customer.
The customer is responsible for providing accurate refund information.
12. Non-Returnable Standard Returns
Subject to statutory consumer rights, standard preference-based returns will generally not be accepted for:
Opened perfumes
Used or sprayed perfumes
Broken or tampered seals
Products damaged after delivery due to customer handling
Products returned without original packaging
Returns submitted after the 100-hour return period
Products altered or modified by the customer
13. Order Cancellation
Customers should request cancellation before dispatch wherever possible.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.
Nothing in this clause restricts any cancellation or consumer right that cannot legally be excluded.
14. No Waiver of Consumer Rights
Nothing contained in this Return & Refund Policy is intended to waive, restrict, or exclude any consumer right or legal remedy that cannot lawfully be waived, restricted, or excluded under applicable Indian law.
15. Contact for Returns and Refunds
For return or refund-related assistance, please contact us.
PARA ESSENCE
