Shipping policy
PARA ESSENCE is committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Coverage
PARA ESSENCE currently ships to serviceable locations within India.
Delivery availability depends on the serviceability of the shipping address provided by the customer.
2. Order Processing
Orders are generally processed after successful order confirmation and payment verification, where applicable.
Orders are normally dispatched within 2 business days of order confirmation.
Processing time may vary during sales, promotions, holidays, high-demand periods, or due to product availability.
3. Delivery Time
Once dispatched, the estimated delivery time is generally [5-7] business days, depending on the destination and courier service.
The delivery timeline displayed during checkout or communicated to the customer is an estimated timeline and may vary due to circumstances beyond our reasonable control.
Remote and difficult-to-service locations may require additional time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
PARA ESSENCE may offer free-shipping promotions from time to time. Such offers may be subject to specific conditions, minimum order values, locations, or promotional periods.
5. Order Tracking
Where tracking is available, customers may receive tracking information through SMS, email, WhatsApp, or other available communication channels after dispatch.
Customers may use the tracking information provided to monitor the status of their shipment.
6. Delivery Attempts
Our courier or logistics partner may make delivery attempts according to its operational procedures.
Customers are responsible for being available at the provided delivery address and responding to delivery communications when required.
If delivery fails because the customer is unavailable, refuses delivery, or provides incorrect or incomplete information, additional delivery or re-shipping conditions may apply, subject to applicable law.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate:
Name
Mobile number
House/Building number
Street/Area
City
State
PIN code
Other relevant delivery information
PARA ESSENCE shall not be responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.
If re-shipment is required because of incorrect information provided by the customer, additional shipping charges may apply where legally permissible.
8. Damaged Package at Delivery
Customers are advised to inspect the external condition of the package at the time of delivery.
If the package appears visibly damaged, customers should, where reasonably possible:
Take photographs or video of the package
Preserve the original packaging
Contact PARA ESSENCE promptly
This information may assist us in investigating the matter with the logistics provider.
9. Wrong, Damaged, or Leaking Product
If you receive:
A wrong product
A damaged product
A leaking product
A materially defective product
please contact PARA ESSENCE as soon as reasonably possible.
Please provide:
Order ID
Photographs of the product
Photographs of the packaging
Shipping-label photographs
Video evidence, where reasonably requested
After verification, PARA ESSENCE may provide an appropriate replacement, return, refund, or other remedy in accordance with applicable law and our Return & Refund Policy.
10. Delivery Delays
Delivery may be delayed because of circumstances including:
Severe weather
Natural disasters
Transportation disruptions
Strikes
Government restrictions
Public holidays
Remote-location limitations
Courier operational issues
Technical disruptions
Other circumstances beyond our reasonable control
Where applicable law provides a specific remedy for delay or non-delivery, such a remedy shall apply.
11. Undelivered or Returned Shipments
If an order is returned to PARA ESSENCE because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, we may contact the customer regarding re-shipment.
Any applicable re-shipping charges will be communicated before re-shipment, subject to applicable law.
12. Change of Delivery Address
Customers should ensure that the delivery address is correct before placing an order.
Requests to change the delivery address after an order has been placed may not always be possible, particularly after dispatch.
Any address-change request should be made as soon as possible through our customer-support channel.
13. Contact Us
For shipping or delivery-related queries, please contact us.
For returns and refunds, please refer to our Return & Refund Policy.
